Raja88JP Privacy Policy – Personal Data Protection for Malaysian Members

Raja88JP ("we", "the platform") respects the privacy of every individual who uses our services. This Privacy Policy explains how Raja88JP collects, uses, stores, protects, and in certain circumstances, shares the personal data of our members and platform users.

This document applies to all users of the Raja88JP platform, including the official website at raja88jp.biz, the mobile app (where available), and all related services operated by Raja88JP. It covers every service category we offer — live casino, Malaysia Super League and EPL Sports Betting, progressive jackpots, e-sports, lottery, cricket, and all associated promotions.

Raja88JP operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and all related regulations. We take these obligations seriously and continually invest in technology and processes to ensure the highest level of data protection for every Raja88JP member.

Raja88JP collects various types of personal data depending on how you interact with our platform. Below are the categories of data we collect:

Raja88JP adheres to the principle of data minimisation — we only collect data that is strictly necessary to deliver the services you request. We do not collect sensitive data such as medical records, political views, or religious beliefs.

Members' personal data is collected through the following methods on the Raja88JP platform:

• Registration Form: Information you provide when opening a Raja88JP account — your name, email address, phone number, date of birth, and any other details required for identity verification.
• Financial Transactions: Details provided when making a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX, and when submitting a withdrawal request.
• Platform Usage: Data automatically generated during your use of Raja88JP — pages visited, games played, time spent, and interaction patterns on the platform.
• Communication with Support: Information you share when contacting the Raja88JP support team via live chat, email, or WhatsApp.
• Cookies & Similar Technologies: Technical data collected via cookies and other tracking technologies while you browse raja88jp.biz.
• Identity Verification: Documents you submit in response to Raja88JP's KYC (Know Your Customer) verification requests, such as a copy of your MyKad or other supporting documents.

Raja88JP uses the personal data collected for the following purposes:

• Account Management: Creating, verifying, and managing your raja88jp member account, including the login process, password recovery, and identity verification.
• Transaction Processing: Processing your deposits and withdrawals securely and accurately using your chosen Malaysian payment method.
• Service Delivery: Giving you access to all Raja88JP games and services, including live casino, football betting, jackpots, e-sports, lottery, and cricket.
• Customer Support: Helping you resolve any issues, answer questions, and provide assistance related to your account or games at Raja88JP.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and platform misuse in accordance with our legal obligations.
• Marketing Communications: Sending you promotional information, bonus offers, and Raja88JP platform updates via email or notifications — you may unsubscribe at any time.
• Platform Improvements: Analysing usage patterns to better understand member needs and continuously improve the user experience on Raja88JP.
• Legal Compliance: Fulfilling reporting obligations to the relevant authorities under applicable Malaysian law, including the Anti-Money Laundering Act 2001.

Raja88JP will not use your personal data for any purpose not stated above without first obtaining your fresh consent.

Raja88JP does not sell member personal data to any third party. However, in the course of legitimate business operations, we may share your personal data in the following limited circumstances:

• Payment Service Providers: Transaction data shared with payment service providers such as Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX, solely for the purpose of processing your financial transactions on Raja88JP.
• Technology Providers: Companies that provide the technical infrastructure, cloud services, and security systems used by Raja88JP — all bound by strict confidentiality agreements.
• Game Providers: The minimum data required to ensure games from third-party providers function correctly within the Raja88JP platform.
• Legal Authority: Where required by Malaysian law, a court order, or a valid request from a law enforcement agency, Raja88JP will disclose the necessary data.
• Audit & Compliance: Independent auditing bodies that verify the fairness of games and Raja88JP's operational compliance, bound by comprehensive confidentiality agreements.

Raja88JP invests significantly in infrastructure security to protect the personal data of all members. The technical and organisational security measures we have in place include:

• 256-bit SSL Encryption: All data in transit between your device and Raja88JP's servers is protected using TLS protocol with 256-bit encryption.
• Data Encryption at Rest: Sensitive personal data — including financial information and identity verification documents — is stored in encrypted form within Raja88JP's secure databases.
• Internal Access Controls: Access to Raja88JP member personal data is restricted solely to staff with a legitimate business need, with strict audit logs maintained for all access.
• 24×7 Security Monitoring: Raja88JP's security team continuously monitors our infrastructure to detect any suspicious activity or attempted security breaches.
• Regular Security Testing: raja88jp conducts regular penetration testing and security audits by independent third parties to identify and address vulnerabilities.
• Two-Factor Authentication: Two-factor authentication (2FA) is available on all Raja88JP accounts for an added layer of security.

While Raja88JP takes all reasonable steps to protect your data, no system can guarantee absolute 100% security. We encourage you to play your part in keeping your Raja88JP account secure by using a strong password and never sharing it with anyone.

Raja88JP retains member personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by Malaysian law. The specific retention period for each data category is as follows:

• Active Account Data: Retained for as long as your raja88jp account remains active and for a reasonable period after the account is closed.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's anti-money laundering and tax legislation.
• Support Communication Records: Retained for 3 years from the date of last interaction for reference and dispute resolution purposes.
• Security & Audit Logs: Retained for 2 years for security investigation and compliance purposes.
• KYC Verification Documents: Retained for 5 years after the business relationship ends, in accordance with regulatory requirements.

Once data is no longer needed and there is no legal obligation to retain it, Raja88JP will securely delete or anonymise it.

Raja88JP uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use are as follows:

• Essential Cookies: Required for core Raja88JP platform functions such as login, session verification, and security. These cookies cannot be disabled.
• Cookie Function: Saving your preferences such as language and display settings to provide a more personalised experience on Raja88JP.
• Analytics Cookies: Helping Raja88JP understand how members interact with the platform for the purposes of continuous improvement. This data is collected in aggregate form and does not identify individual users.
• Performance Cookies: Used to monitor the performance of the Raja88JP platform and identify any technical issues that require prompt resolution.

You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect the functionality of the Raja88JP platform. For more information on how to manage cookies, please refer to your browser's help guide.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and this raja88jp Privacy Policy, you have the following rights regarding your personal data:

Raja88JP's services are strictly for individuals aged 18 and above. Raja88JP does not knowingly collect, process, or store the personal data of anyone under the age of 18.

If you believe that someone under the age of 18 has registered a Raja88JP account or provided us with their personal data, please contact the Raja88JP support team immediately. Upon verification, we will take steps to delete the data and close the account as promptly as possible.

Parents and guardians are strongly advised to take appropriate steps to prevent children from accessing online gambling platforms, including using parental control software and ensuring that personal passwords are not easily accessible to minors.

In the course of Raja88JP's operations, a limited amount of personal data may be transferred to or processed outside Malaysia — for example, in connection with cloud infrastructure services operating across multiple geographic regions.

When personal data is transferred across international borders, Raja88JP ensures:

• The recipient country or region maintains a level of data protection equivalent to or greater than Malaysia's.
• Appropriate and legally valid data transfer agreements are in place between Raja88JP and the receiving parties.
• All international service providers involved adhere to internationally recognised data security standards.
• Only the minimum necessary data is transferred, in line with Raja88JP's data minimisation principle.

Raja88JP consistently prioritises the use of local Malaysian service providers where such options are available and suitable for our operational needs.

If you have any questions, concerns, or requests regarding this Privacy Policy or how raja88jp handles your personal data, please contact us through the following channels:

• Email: support@raja88jp.biz
• Live Chat: Available 24 hours a day, 7 days a week via the Raja88JP platform
• WhatsApp: Number available after logging in to your raja88jp account

Raja88JP is committed to responding to all privacy-related enquiries within 14 business days. For more complex requests such as data access or data deletion, the response period may be longer but will not exceed 21 business days from the date of receiving a complete submission.

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. We will notify you of any material amendments via your registered email or a prominent notice on the Raja88JP website before the changes take effect.